Agent Alert Response Control for Card Fraud Monitoring
Reconcile Card Fraud Monitoring transactions for alerts not attended by agent on time. Achieving 100% audit compliance with automated checks. Reduce review cycles by 70-85%.
Intelligent control automation ensuring all alert actions not attendant by agent to be analyzed
SAS EFM Integration - Extracts alerts not attended by agent on time from SAS EFM comparing with Call cabinet records to detect inconsistencies
Validation Logic - Validate presence of a legitimate customer or internal request using automated rule engine
Cross-System Verification - Reconcile BPM, Core Banking, and ancillary system records with automated matching algorithms
Compliance Check - Verify maker -checker and approval workflow compliance for audit trail
Card Lifecycle Management - Monitors card operations from issuance through dispute resolution ensuring status synchronization
Control Dashboard - Provides real-time view of alerts not attended by agent on time with drill-down capabilities for detailed analysis