Complaint Intelligence System
Triage Complaints Intelligently Across Channels - Classify complaints with NLP sentiment analysis and auto-route to specialist teams. Improve NPS by 15-25 points and reduce resolution time by 50%.
Everything you need to manage customer complaints efficiently across all contact channels
NLP Classification Engine - Automatically categorizes complaints into root causes and product lines with 95%+ accuracy
Sentiment Analysis - Evaluates complaint tone and urgency to identify escalation-risk cases requiring immediate attention
Intelligent Routing - Routes complaints to specialist teams based on category, customer value and service SLA
Resolution Draft Generation - Creates initial response drafts with standard resolutions and escalation procedures
Channel Integration - Unifies complaints from email, chat, calls and social media into single workflow
Escalation Management - Tracks unresolved cases and auto-escalates after defined SLA thresholds.