Department-Wise Chatbots
Deliver 24/7 Self-Service with Intelligent Department Chatbots - Provide HR, IT, Finance, Operations, and Compliance support through conversational interface in English and Arabic. Reduce support tickets by 47% while improving employee satisfaction across Riyad Bank.
Everything you need to provide 24/7 consistent employee support across departments
Natural Language Q&A - Supports English and Arabic queries enabling employees worldwide to ask questions in preferred language
Policy & Knowledge Retrieval - Instantly retrieves HR policies, IT procedures, finance guidelines, and compliance requirements
Guided Workflows - Steps employees through common processes (leave requests, IT tickets, expense reports) reducing friction
Ticket Creation & Tracking - Auto-generates support tickets in ServiceNow with context and enables employees to track status
Escalation to Human Agents - Routes complex queries to appropriate human specialist when chatbot cannot resolve
Analytics & Gap Identification - Tracks query patterns and resolution rates identifying process improvements and knowledge gaps