Classify Incoming Emails by Intent and Priority Automatically. AI categorizes emails by topic, urgency, and required action — enabling faster triage and routing across customer-facing teams.
Everything you need to classify and route incoming emails by intent and priority
Email Inbox Integration - Connects to customer-facing inboxes to ingest and process incoming messages in real time
Intent Classification - NLP models classify each email by intent including inquiry, complaint, request, escalation, and feedback
Priority Scoring - Email urgency is scored based on customer tier, sentiment, and time-sensitivity of the request
Category Tagging - Emails are tagged by topic, product area, and department for accurate routing and reporting
Auto-Routing Rules - Classified emails are automatically routed to the correct team or queue based on category and priority
Classification Reporting - Email volume by category, routing accuracy, and response time trends are reported to operations teams
