Categorize Support Issues Automatically for Faster Resolution. AI classifies incoming support requests by type and root cause — enabling accurate routing, reporting, and systemic issue detection.
Everything you need to classify and route support issues accurately and at scale
Multi-Channel Ticket Ingestion - Ingests support requests from email, chat, web forms, and helpdesk platforms automatically
AI-Powered Classification - NLP models categorize each issue by type, root cause, product area, and severity
Sub-Category Detection - Issues are classified at multiple levels including primary category, sub-type, and affected feature
Routing Rule Application - Categorized tickets are routed to the correct team or queue based on configurable routing rules
Misclassification Detection - Low-confidence classifications are flagged for human review to maintain routing accuracy
Category Trend Reporting - Issue category distributions and trends are reported to surface systemic product or service problems
