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    IT Assist: AI-powered IT Service Desk on Microsoft

    Agent|Built by :AutomationEdge|View Profile
    Available in:India · Middle East
    Hyperscalers:Azure · On-Prem

    Drive down IT support ticket queues with AI-Edge IT Assist: Microsoft Teams IT Service Desk Agent—an AI-powered virtual technician integrated directly into Microsoft Teams. This intelligent agent handles Tier-1 IT support requests including password resets, account unlocks, software access requests, VPN troubleshooting, and network issue diagnostics. Features conversational troubleshooting guides, automated Active Directory updates, self-service software deployment requests, and seamless ITSM tool integration (ServiceNow, Jira, BMC). Dramatically reduces helpdesk backlogs, provides instant response to employees, and lowers cost-per-ticket. Essential for IT service desk teams seeking operational efficiency and improved employee satisfaction. Keywords: IT helpdesk automation, Teams IT bot, password reset automation, IT service desk, ITSM automation, ServiceNow integration, Jira integration, IT support chatbot, Active Directory automation, helpdesk chatbot, IT self-service, Tier-1 automation, employee IT support.

    • Everything you need to deflect Tier-1 IT helpdesk tickets and resolve employee IT issues instantly inside Teams

    • Conversational Troubleshooting Guide - Step-by-step diagnostic dialogue resolves common software, hardware and connectivity issues

    • User Account Lock Clearance - System automatically unlocks accounts and resets passwords after identity verification

    • Self-Service Software Deployment - Employees request and receive approved software installations without contacting the service desk

    • IT Ticket Escalation Sync - Unresolved issues are converted to structured tickets in ServiceNow or Jira with full context

    • Active Directory Real-Time Updates - AD attribute changes, group assignments and account modifications are executed on resolution

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    IT Assist: AI-powered IT Service Desk on Microsoft powered by Agents

    AI HR Assistant on Microsoft Teams
    AI HR Assistant on Microsoft Teams
    Transform employee engagement with EdgeAI HR Assist: Microsoft Teams Virtual Agent—an intelligent, conversational HR chatbot embedded directly within Microsoft Teams. This AI-powered virtual assistant instantly responds to company policy questions, processes leave management requests, tracks attendance queries, handles payroll inquiries, and routes complex issues to HR business partners. Features context-aware natural language understanding, real-time HRMS integration for live balance checks, instant leave logging, shift-swapping capabilities, and automated pulse surveys. Provides 24/7 self-service HR support, dramatically reducing helpdesk tickets while elevating employee net promoter scores (eNPS). Integrates with Workday, SAP SuccessFactors, Oracle HCM, and Microsoft 365. Keywords: HR chatbot, Teams HR bot, employee self-service, HR virtual assistant, leave management automation, HR automation, conversational AI, employee engagement, HRMS chatbot, policy lookup bot, attendance management, Microsoft Teams integration, AI HR assistant.
    Conversational Digital Assistant for Deskless Empl
    Conversational Digital Assistant for Deskless Empl
    Empower your frontline workforce with our Conversational Digital Assistant for Deskless Employees—a mobile-first AI solution providing field, factory, and retail workers with on-the-go access to essential HR and operations information. This voice-enabled assistant handles shift schedule queries, real-time HR benefits lookups, digital payslip access, leave requests, and workplace safety incident reporting. Features multilingual NLU support, voice-to-text input, shift roster adjustments, and safety compliance catalog access. Dramatically reduces administrative queries from field sites, increases safety reporting, and enhances frontline employee engagement. Integrates with workforce management systems (Kronos, SAP, ADP). Keywords: deskless employee app, frontline worker assistant, field service automation, factory worker app, shift management, HR mobile assistant, voice HR bot, manufacturing HR, retail employee self-service, safety reporting app, multilingual HR bot, workforce management, frontline engagement.
    AutomationEdge Agentic AI for Intelligent ITSM
    AutomationEdge Agentic AI for Intelligent ITSM
    Revolutionise your IT service desk from rigid scripts to autonomous reasoning - this Agentic AI solution intercepts complex multi-system IT incidents, dynamically determines the optimal resolution path, calls required system APIs, and communicates empathetically with end-users to fix issues without human intervention.

    IT Assist: AI-powered IT Service Desk on Microsoft powered by Agents

    AI HR Assistant on Microsoft Teams
    AI HR Assistant on Microsoft Teams
    Transform employee engagement with EdgeAI HR Assist: Microsoft Teams Virtual Agent—an intelligent, conversational HR chatbot embedded directly within Microsoft Teams. This AI-powered virtual assistant instantly responds to company policy questions, processes leave management requests, tracks attendance queries, handles payroll inquiries, and routes complex issues to HR business partners. Features context-aware natural language understanding, real-time HRMS integration for live balance checks, instant leave logging, shift-swapping capabilities, and automated pulse surveys. Provides 24/7 self-service HR support, dramatically reducing helpdesk tickets while elevating employee net promoter scores (eNPS). Integrates with Workday, SAP SuccessFactors, Oracle HCM, and Microsoft 365. Keywords: HR chatbot, Teams HR bot, employee self-service, HR virtual assistant, leave management automation, HR automation, conversational AI, employee engagement, HRMS chatbot, policy lookup bot, attendance management, Microsoft Teams integration, AI HR assistant.
    Conversational Digital Assistant for Deskless Empl
    Conversational Digital Assistant for Deskless Empl
    Empower your frontline workforce with our Conversational Digital Assistant for Deskless Employees—a mobile-first AI solution providing field, factory, and retail workers with on-the-go access to essential HR and operations information. This voice-enabled assistant handles shift schedule queries, real-time HR benefits lookups, digital payslip access, leave requests, and workplace safety incident reporting. Features multilingual NLU support, voice-to-text input, shift roster adjustments, and safety compliance catalog access. Dramatically reduces administrative queries from field sites, increases safety reporting, and enhances frontline employee engagement. Integrates with workforce management systems (Kronos, SAP, ADP). Keywords: deskless employee app, frontline worker assistant, field service automation, factory worker app, shift management, HR mobile assistant, voice HR bot, manufacturing HR, retail employee self-service, safety reporting app, multilingual HR bot, workforce management, frontline engagement.
    AutomationEdge Agentic AI for Intelligent ITSM
    AutomationEdge Agentic AI for Intelligent ITSM
    Revolutionise your IT service desk from rigid scripts to autonomous reasoning - this Agentic AI solution intercepts complex multi-system IT incidents, dynamically determines the optimal resolution path, calls required system APIs, and communicates empathetically with end-users to fix issues without human intervention.